Terms & Conditions

All Sale and Outlet products are excluded from and do not qualify for any online or in-store promotions.

Prices are valid only on personal orders. All orders are subject to acceptance under Aspinal of London standard terms and conditions. Orders that are considered to be commercial may be excluded from this outlet. The outlet offer is not valid through 3rd party stockists or concessions.

For Outlet Items purchased online, please inform Customer Services within 7 working days of receipt of goods that you wish to Return for a refund. Please obtain an Authorisation Number and return it within 14 days. We do not accept returns for exchange or credit on any Outlet Items after 14 days.

Additionally, we do not accept any returns of Outlet Items purchased in store as these are sold as seen. Items purchased online cannot be returned to Aspinal at Selfridges, Aspinal at Harrods, Aspinal at House of Fraser or Aspinal at John Lewis. Purchases of outlet products made in any Aspinal of London store are non-refundable and non-exchangeable unless the product is faulty whereby a valid receipt of purchase must be presented.

Gift Wrapping charges remain chargeable at £5.00 unless otherwise stated. Delivery on all outlet product orders is £4.95 for standard UK deliveries, £13.00 for standard European deliveries, £15.00 for standard USA/Canada deliveries and £20.00 for ALL Rest of World deliveries. All other delivery charges remain and can be viewed on the shipping page of the Aspinal of London website. Standard UK delivery can take up to 3-4 working days during outlet time. Exchange of purchases will be for the price actually paid. No price adjustments or partial reimbursements will be made on previous purchases. Exchanges for different product are permitted, however the discount will not be applied to exchanges for different merchandise after this outlet has ended or to items which were not offered in the outlet.

This does not affect your statutory rights.

Online Outlet Stock is limited and all orders are subject to availability.

Complimentary Personalisation is not available on outlet items.