FAQs

My Order
Can I track my order?

Can I track my order?

We will send you an email to confirm that your order has been dispatched. This will contain a tracking number to allow you to track your delivery directly with the courier. Please note it can take up to 24 hours for the courier website to update with your delivery details.

If you are not able to track your order, please contact our Customer Services Team

How long does delivery take?

How long does delivery take?

Orders received before 12.00 noon Mon-Fri are usually despatched on the same day.

Generally you should receive your order within 2-3 days to Mainland UK and 3-4 days to Rest of World

Please note that personalised orders can take an additional 5-7 working days and up to 10 additional days for engraved orders.

During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, please allow an additional 1-2 days for despatch.

 

I am missing an item from my order

I am missing an item from my order

Sometimes your items may be packed in seperate parcels and delivered at different times due to the large range of products we provide.

Please check the items listed on your despatch note.

If you are missing an item listed on the despatch note, please contact our Customer Services Team

I have received the wrong item

I have received the wrong item

Please accept our apologies for any inconvenience this may have caused.

Please contact our Customer Services Team who will investigate and advise of resolution.

For more information, please see Returns

Can I cancel my order?

Can I cancel my order?

Unfortunately due to the speed of shipment we are unable to cancel orders after they have been placed. See Returns for information on how to request an exchange or refund.

Can I amend my order?

Can I amend my order?

Unfortunately due to the speed of shipment we are unable to amend orders after they have been placed.

When will I be charged?

When will I be charged?

Payment is charged at the time your order is despatched, after security checks from your bank issuer and Aspinal of London have been authorised.

I haven't received my confirmation email

I haven't received my confirmation email

You should receive an order confirmation email within 30 minutes of placing your order.

If you do not receive this email it may have been caught by your SPAM filter, or there might have been a typing mistake when you entered the email address.

If a confirmation email has not been received within 24 hours, please contact our Customer Services Team.

I forgot to enter a promotional code, can I receive the discount?

I forgot to enter a promotional code, can I receive the discount?

Unfortunately, once your order has been submitted we are unable to add this retrospectively.

Should you wish to cancel your order, please contact our Customer Services Team.

Please note that we cannot cancel any orders after they have been despatched, or if personalisation has be completed.

Leather Colour Disclaimer

Leather Colour Disclaimer

Every effort is made to ensure the colour and texture of the product images displayed on our website are as close as possible to the colour and texture of the product you will receive.

All of our products are handmade from quality natural leather therefore slight variations in the colour and texture of the leather are subject to change from hide to hide. This is part of the natural beauty of leather.

Please also be aware that every mobile, tablet, laptop and pc screen has individual colour, brightness and contrast settings therefore the actual colour of the product may vary slightly from your monitor/screen.

Delivery & Shipping
What's the difference between the delivery options?

What's the difference between the delivery options?

UK Express Delivery

  • Guaranteed next day delivery from the point of despatch
  • Orders placed before 2pm will be shipped on the same day
  • Delivered Monday - Friday between 9am and 5pm
  • If you are concerned about your delivery not arriving in time please contact our Customer Service team to discuss your order.
  • All orders can be tracked with a 1 hour delivery window

UK Standard

  • Delivered Monday - Friday between 9am and 5pm
  • Delivery between 2-3 days for orders without personalisation*
  • Once despatched orders are usually delivered the following day
  • All orders can be tracked

Europe

  • Delivered Monday - Friday between 9am and 5pm
  • Deliveries are usually made within 2-4 working days of despatch
  • Please allow a week for your order to get to you

US/Canada Priority

  • Your order will be fast tracked through our Distribution network
  • Delivered Monday - Friday between 9am and 5pm
  • Your delivery will be with you within 2 days of despatch**

US/Canada Standard

  • Delivered Monday - Friday between 9am and 5pm
  • Deliveries are usually made within 2-4 working days of despatch

Worldwide Delivery

  • Deliveries will usually be made within 10 working days
  • In the unlikely event that any extra charges are requested from you at the time of import by customs or by courier at the time of delivery, please contact our Customer Services Team for advice with this matter.

*during November, December and Sale periods please allow up to 2 additional days
**pending successful customs clearance

How much does delivery cost?

How much does delivery cost?

GBP USD EURO
UK Standard Delivery (2-3 days)^ £4.95 $8.25 €6.00
UK Express Delivery (Next Day)* £9.95 $15.00 €15.00
European Delivery^ £13.00 $22.00 €16.00
US/Canada Standard Delivery (2-3 days)^ £15.00 $20.00 €18.00
US/Canada Priority Delivery (1-2 days)^ £18.00 $28.00 €22.00
Worldwide Delivery^ £20.00 $30.00 €24.00

*UK Express Delivery - orders placed before 2pm are delivered next working day.

^All delivery times are based on working days.

Insurance and Handling will be charged at 2.5% (EU) & 10% (Rest of World) on your total purchase price at checkout. This will subsidise tax, duty, credit card fees, insurance in transit and handling.

In the unlikely event that any extra charges are requested from you at the time of import by customs or by courier at the time of delivery, please contact our Customer Services Team for advice with this matter.

How will you deliver my order?

How will you deliver my order?

We use courier services to deliver the majority of our customer parcels.

For small parcels such as wallets and passport covers we use Royal Mail Tracked Service. Please note this applies to delivery addresses in the United Kingdom only.

Unfortunately, we cannot ship to B.F.P.O or A.P.O addresses.

Courier Service
All parcels despatched by courier will be delivered Monday to Friday 9.00am-5.30pm and will require a signature upon delivery. Please kindly ensure that there will be someone to sign for the parcel at the delivery address.

Royal Mail Tracked Service
All parcels dispatched via Royal Mail will be delivered Monday to Saturday. Royal Mail aim to deliver your parcel the next working day but this is not guaranteed.

How long does delivery take?

How long does delivery take?

Generally you should receive your order within 2-3 working days to Mainland UK and 3-4 working days to Rest of World.

Please note that personalised orders can take an additional 5-7 working days and up to 10 additional working days for engraved orders.

During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, please allow an additional 1-2 working days for despatch.

Can I track my order?

Can I track my order?

You can track your order by viewing your order summary in My Account

We will send you an email to confirm that your order has been despatched. This will contain a tracking number to allow you to
track your delivery directly with the courier.

If you are not able to track your order, please contact our Customer Services Team

Can I specify a day for delivery?

Can I specify a day for delivery?

Unfortunately we cannot specify an exact delivery date.

However, we do advise that you contact our Customer Services Team if your order is urgent, so we can speed up the process wherever possible.

Why am I being charged for Insurance & Handling?

Why am I being charged for Insurance & Handling?

Insurance and Handling will be charged at 2.5% (EU) & 10% (Rest of World) for on your total purchase price at checkout. This will subsidise tax, duty, credit card fees, insurance in transit and handling.

In the unlikely event that any extra charges are requested from you at the time of import by customs or by courier at the time of delivery, please contact our Customer Services Team for advice with this matter.

Returns & Refunds
Christmas Guarantee – Extended Returns Policy

Christmas Guarantee – Extended Returns Policy

Items purchased online or in-store between 15th November 2018 and 24th December 2018, can be returned until the 18th January 2019.

Can I return an item for a refund or exchange?

Can I return an item for a refund or exchange?

In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of shipping and gift boxes.

All items must be returned within 30 days of delivery, with the exception of Fine Jewellery, Sale and ICON Outlet items.

How do I return an item for Exchange or a Refund?

Items can be returned to any of our stores. For a list of stores please visit here

If you wish to return an item direct, please contact our Customer Service team to request a returns authorisation code.

This is very important, without a returns authorisation code we cannot process your return.

Our Customer Service team can be contacted on 0808 169 5529 (UK) / 1 888 325 3302 (USA) at the following times:

09:00 - 17:30 Monday - Friday
CLOSED - Saturday
CLOSED - Sunday

Once you have your returns authorisation code, please download and complete the Returns Authorisation Form, ensuring that you complete the box titled 'AUTH CODE' with your returns authorisation code.

Download the Returns Authorisation Form here

Enclose the completed Returns Authorisation Form with your return, making a note of the item code and colour you would like to receive instead or the reason for requesting a refund, and return using the address provided.

Store purchases should be returned via one of our stores. Please present your purchase receipt with the return. A list of our stores can be found here.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during busy periods, such as January.

Purchases made from all of our concessions and franchises (Selfridges, Harrods, House of Fraser and John Lewis), must be returned to the host store. Please ensure that the returned goods are in perfect condition as we cannot accept products back used or scratched, blemished or personalised.

Please note:
We are unable to offer an exchange or refund on any items that have been personalised or engraved. International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Aspinal of London is not responsible for the return shipping costs unless the item is faulty, and we are not responsible for any items damaged or lost in transit. Refund terms are subject to change under exceptional circumstances and at the discretion of the company.

Can I return a personalised product?

Can I return a personalised product?

We are unable to offer an exchange or refund on any items that have been personalised or engraved.

Please ensure you check all spelling, grammar, punctuation and the use of capital and lower case letters when adding personalisation to your order as we will personalise exactly what is entered online and we cannot accept returns of products that have been personalised.

How do I return a product bought in store?

How do I return a product bought in store?

Purchases made at an Aspinal of London store can be returned to any of our stores*. For a full list of our stores please visit here

Purchases made from any of our concessions and franchises (Selfridges, Harrods, House of Fraser and John Lewis), must be returned to the host store.

Please ensure that the returned goods are in perfect condition as we cannot accept products back used or scratched, blemished or personalised.

These conditions do not affect your statutory rights.

*Excludes purchases made from our ICON Outlet store at The O2.

Products purchased at our ICON Outlet store can ONLY be exchanged at our ICON Outlet Store at The O2.

Jewellery Returns

Jewellery Returns

If your jewellery item is not suitable for what ever reason, we operate a 7 day returns policy as long as your item has not been worn, used or had its security tag removed.

A Return Authorisation code must be requested from Aspinal of London within 7 days of delivery.

Please contact our Customer Services Team who will be happy to assist you,

In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of shipping and gift boxes.

Aspinal of London will not accept returns for any items that have been worn or have had their security tags removed.

Please note that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Aspinal of London is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit.

Sale Item Returns

Sale Item Returns

For Sale Items purchased online, please inform Customer Services within 7 working days of receipt of goods that you wish to Return for a refund and return it within 14 days.

We do not accept returns for exchange or credit on any Sale Items after 14 days.

Additionally, we do not accept any returns of Sale Items purchased in store as these are sold as seen.

ICON Outlet Item Returns

ICON Outlet Item Returns

We are happy to exchange items purchased in our ICON Outlet store at The O2 with proof of purchase, within 14 days.

We are unable to accept items for exchange after 14 days.

Please note, purchases made from our ICON Outlet store can ONLY be returned for an exchange at the ICON Outlet store, not at any of our stand-alone stores or concessions.

Personalised items are non-exchangeable. All items are sold as seen.

Unfortunately, our ICON Outlet store is unable to deal with refunds or exchanges on full price products purchased at any of our stand-alone stores or concessions.

Warranties & Repairs
Do I get a manufacturer's warranty?

Do I get a manufacturer's warranty?

With the exception of our phone cases and covers, all Aspinal of London products are covered for 1 year against manufacturing faults from the day of delivery.

Our range of phone covers and covers are covered for six months against manufacturing faults from the day of delivery.

In the event that a product fails (excluding normal wear and tear) including all stitching, zips, metalwork, handles or corners, you can return it to us for repair, or in the event that it is unrepairable, a replacement. Once we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

Please be aware that our turnaround times for product repairs can take up to 6 weeks to complete.

Unfortunately, we are unable to complete any product repair requirements during the Christmas shopping period starting 22nd November through to 14th January.

All product repair requests received during this time will commence immediately after this period.

Please contact our Customer Services Team for assistance.

I have received a faulty item

I have received a faulty item

We apologise for any inconvenience this may have caused.

Please contact our Customer Services Team who will be happy to assist you.

For more information, please see Returns

Payment, Gift Cards & Security
What payment methods can I use?

What payment methods can I use?

We currently accept all major credit and debit cards. However, we regret that we are unable to accept Electron, Diners Club, or Discover Card.

If you wish to pay using another method, please call our Customer Services Team who will be happy to assist

Is my personal information kept private?

Is my personal information kept private?

Yes.

We consider the information you choose to share with us personal and confidential. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

For further information, please check our Privacy Statement

Is it safe to use my credit card online?

Is it safe to use my credit card online?

Yes, shopping with Aspinal of London online is completely safe and secure. We use GeoTrust, Inc. Rapid SSL encryption certificate that ensures the information sent between your computer and our server is kept private. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

For more information on GeoTrust you can visit their website at www.geotrust.com/uk

How do I check the balance of my Gift Card?

How do I check the balance of my Gift Card?

To check the balance of this Aspinal of London Gift Card, please visit:


www.aspinaloflondon.com/balance-check

Personalisation
What is personalisation?

What is personalisation?

We are pleased to offer a comprehensive personalisation and engraving service to our customers.

Almost all our leather goods, photo albums, leather journals and books can be embossed with names, dates and occasions and many of our hip flasks, cufflinks and sterling silver pens can be engraved with initials and names.

If your product can be personalised then the option will be available to add it.

See our personalisation page for more information

How much does personalisation cost?

How much does personalisation cost?

Unless otherwise stated, the following prices apply:

Initials 2 Initials Name 1 Line 2 lines
Embossing £15.00 £15.00 £20.00 £25.00 £35.00
Engraving £25.00 N/A N/A £35.00 £45.00
How long will personalisation take?

How long will personalisation take?

'Personalisation' orders require 5-7 processing days prior to despatch

'Engraving' of products such as Flasks, Cufflinks and Pens require up to 10 days processing prior to despatch.

Christmas Last Order Dates for personalisation are as follows:

Standard Personalised
Final Guaranteed UK Order Date 19th Dec 16th Dec
Final Guaranteed International Order Date 15th Dec 13th Dec
Which font will be used to engrave my flask?

Which font will be used to engrave my flask?

For an example of the standard font style our master engravers will use to engrave your hip flask, please Click Here.

Please note, the font character size used will depend upon the number of characters requested.

Please allow an additional 5 working days for our engraving service.

Why have you personalised my product in lower case letters?

Why have you personalised my product in lower case letters?

We will personalise your product exactly as you have entered it online. Therefore, please ensure you check all spelling, grammar, punctuation and the use of capital and lower case letters when adding personalisation to your order as we cannot accept returns of products that have been personalised.

Sizing Guides
Gloves Sizes

Gloves Sizes

Extend your hand flat and with a tailor's measuring tape, wrap it around the strongest hand just below the knuckles and fingers, but above the thumb and make a loose fist.

Note the measurement in inches, rounding it up to the nearest inch. If you are between sizes, choose the smaller size as the gloves will stretch over time.

Ladies Belt Sizes

Ladies Belt Sizes

The table below shows the measurement guide for Ladies Leather Belts

Size "cm" "inches"
S 91.4cm 36"
M 96.5cm 38"
L 101.6cm 40"
Mens Belt Sizes

Mens Belt Sizes

The table below shows the measurement guide for Men's Leather Belts

Size "cm" "inches"
S 86.4cm 34"
M 91.4cm 36"
L 96.5cm 38"
Photo Album Capacity

Photo Album Capacity

The acid free album pages are a thickness of 230 grams/m2 and all pages are interleaved with pH balanced tissue. The tables below show how many photos each size of photo album will hold, depending on the size of photo you wish to insert.

8-inch Photo Albums

No of Photo's Size of Photo
100 6" x 4"
100 7" x 5"

Portrait Photo Albums

No of Photo's Size of Photo
200 6" x 4"
200 7" x 5"
100 8" x 6"
100 10" x 8"

12-inch Photo Albums

No of Photo's Size of Photo
300 6" x 4"
200 7" x 5"
100 8" x 6"
100 10" x 8"

14-inch Photo Albums

No of Photo's Size of Photo
400 6" x 4"
300 7" x 5"
200 8" x 6"
100 10" x 8"
Ring Sizes

Ring Sizes

Aspinal of London offer 6 standard sizes in rings (sizes L to Q).

We recommend that the easiest and most accurate way to find your correct ring size is to have your finger measured by a professional jeweller using an industry-standard ring sizer. If you are purchasing a ring as a gift for a loved one, if possible try to borrow one of their rings preferably one with a similar band width and style and take it with you to the jewellers to be measured.

The table below shows the measurement guide for Rings.

Sizes Inside Diameter Inside Circumference
UK USA inches m inches mm
L 5 ¾ 0.642 16.31 2.02 51.2
M 6 ¼ 0.658 16.71 2.07 52.5
N 6 ¾ 0.674 17.12 2.12 53.8
O 7 ¼ 0.69 17.53 2.17 55.1
P 7 ¾ 0.706 17.93 2.22 56.3
Q 8 ¼ 0.722 18.34 2.27 57.6
Product Care Guide
How do I look after my leather product?

How do I look after my leather product?

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

GUARANTEE

We are pleased to guarantee all our products against any fault of workmanship for up to one year. We will make any necessary repairs at our cost, providing your product has been used only in accordance with our suggested guidelines.

We wish you years of enjoyment using our products and look forward to serving you in the future.

GENERAL CARE

We recommend that you observe the following instructions, so you can enjoy your leather products for many years to come.

You should avoid contact with abrasive surfaces, keep your product dry and protect it from direct sources of heat (radiators, car interiors in summer). Avoid contact with toiletries, cosmetics and sun cream.

To clean your product, wipe it with a soft and dampened cloth. Never use soap or solvent.

Take immediate action if the leather gets wet. Wipe with a soft cloth and leave to dry naturally in a cool dark place.

Store leather away from direct sunlight to prevent the colour fading, you may also wish to feed it from time to time with a little leather wax.

Leather is a natural material, so you may find the surface shows some minor variations in colour or even the occasional small imperfections. This is part of the natural beauty of leather.

What if my leather product gets wet?

What if my leather product gets wet?

Take immediate action if the leather gets wet. Blot with a soft, absorbent cloth and leave to dry naturally, in a cool dark place. Please be aware that force drying will damage the product as will over stretching.

When the leather is dry apply a neutral leather cream to restore back to original condition.

Acrylic Trunks & Trinkets

Acrylic Trunks & Trinkets

Our transparent and black acrylic Mini Trunks and Trinket Boxes have been tested for normal wear and tear. However, please be aware that they will break if dropped or knocked against anything solid.

Please be mindful to ensure no undue pressure is applied to the box, for example; by storing anything on top of it or packing it into a case without protection.

To keep your bag and accessories looking their best, store each item in the dust bag and box provided with your purchase.

By adhering to these simple instructions, you will ensure enjoyment of your Aspinal of London product for many years.

We hope you understand Aspinal of London cannot assume responsibility for the eventual deterioration or mishandling of the product.

Albums & Books

Albums & Books

All our hand bound albums have acid free card pages and pH balanced tissue interleaving to protect your precious photos. We advise that you polish and buff your albums and books from time to time with clear wax leather polish to maintain and nourish the leather. As with all naturally dyed vegetable leathers, which are not coated with artificial cellulose or acrylic coatings, Aspinal leather bound books should be kept out of bright sunlight.

Suede books should be brushed with a soft brush to remove dust particles and dirt. We also advise that they are not put in contact with grease as this will damage suede permanently.

Buffalo Hide & Snakeskin

Buffalo Hide & Snakeskin

In order to maintain the beauty of our Buffalo Hide or Snakeskin products, there are a few care instructions to be aware of. Should your product become wet, please ensure that it is not force dried. Leave it to dry naturally away from direct heat. As with all fur and snakeskin products, moulting, lifting of scales or peeling can occur in warm conditions. This is perfectly acceptable and unavoidable with a natural product. Any continuous friction will also cause the fur or snakeskin to wear away, so necessary care must be taken. The patent leather and the metalwork can be polished with a soft dry cloth. By adhering to these simple instructions you will ensure enjoyment for many years.

Exotic Skins

Exotic Skins

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all of our products against any fault of workmanship for up to one year.

We will make any necessary repairs at our cost, providing your product has been used only in accordance with our suggested guidelines.

We wish you years of enjoyment using our products and look forward to serving you in the future.

How to care for your exotic skins product:

Python and snake are examples of exotic leather used by Aspinal.

Aspinal fully supports CITES and only makes products from sustainable sources. The skins are imported into the EU accompanied by an export certificate issued by the government of the country of origin.

We strive to use only the finest quality exotic skins from all over the world, as well as premium dyes and treatments. Over time, some exotic skins may crease or the scales may lift slightly. These are all natural features of these luxurious skins. It is important to stroke the scales in the direction in which they naturally fall to avoid them being broken or damaged.

Colour irregularities are unique to every product, but sometimes colour may transfer onto upholstery or clothing.

Metallic finishes on exotic skins are delicate, and may wear a little when worn or in wet conditions.

Generally more fragile than leather, these skins should be treated with special care. It is important to keep the skin dry, but in the event that it does get wet, the liquid should be quickly dabbed at with a clean cloth until the liquid has been absorbed.

Be careful not to expose exotic skins to direct heat or sunlight for long, which may cause uneven fading to occur. Avoid putting your exotic product on rough or sharp surfaces, as exotic skins can scratch easily. Exotic skins may dry out faster than leather, we therefore advise you to apply a leather conditioner made specifically for exotic skins.

Never scrub exotic skins, or skins with metallic finishes with a brush that has hard or stiff bristles, as this may damage the surface.

When the bag is not being used, we advise you to store it in the dust bag provided by Aspinal of London. This will help to preserve your item and ensure that it is well protected.

Fur

Fur

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all of our products against any fault of workmanship for up to one year.

We will make any necessary repairs at our cost, providing your product has been used only in accordance with our suggested guidelines. We wish you years of enjoyment using our products and look forward to serving you in the future.

How to care for your fur products:

All Aspinal products are ethically sourced and selected for their high quality and luxurious nature.

Rabbit fur is relatively resilient to wear but can eventually bald slightly from abrasion.

A small amount of shedding can occur with intial use but this will settle with continued wear. Given that fur is a natural material, colours and fur structure may vary and is not to be perceived as a product defect.

Packed fur products can seem flat sometimes but when you begin using the product, the hairs will return to the original volume and the product will regain its beautiful look.

This product is not to be washed or ironed. Loose dirt may be removed with a soft dry cloth. We advise against any cleaning products.

In order to retain the beauty and colours of the fur, please take care to avoid rain and direct contact with heat, avoid exposure to direct sunlight for long periods of time, oil, grease (makeup), alcohol (perfume, solvents) and other abrasive products.

Aspinal of London cannot assume responsibility for the eventual deterioration and mishandling of the product. Please store your product in its Aspinal dust bag when not in use.

Glitter Finish

Glitter Finish

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year, but please be aware that these products are more delicate.

How to care for your glitter product:

Our glitter fabric is handmade, and the glitter may shed a little with wear. Please be aware that the glitter can be sharp, so be careful when wearing your bag with delicate fabrics.

When the bag is not being used, it should be stored in the dust bag that is provided by Aspinal. This will ensure more protection and help to preserve the them.

We wish you years of enjoyment using our products and look forward to serving you in the future.

Glove Cleaning

Glove Cleaning

To ensure the quality of your leather gloves, you will need to know how to properly care for them and how to wash leather gloves. Cleaning the gloves will keep them in excellent condition.

If your gloves get wet, allow them to dry naturally and away from any external heat source, such as a radiator, hair dryer, the tumble dryer or the sun.

For heavy soiling, we recommend the services of a specialised leather dry cleaner. If the soiling is light and not dried in, you may try the following:

  1. To begin cleaning your leather gloves, use a clean cloth or towel to dust off the leather.
  2. Prepare a hand hot solution of soft soap flakes such as "Lux" or a moisturising soap.
  3. Place gloves on your hands. It is easiest to wash gloves when they are on your hand. This will fill the gloves and allow you to get into the crevices.
  4. Gently sponge down the outside leather of the gloves with the solution.
  5. Try not to saturate the leather and dab off any excess wetness with a clean dry cloth.
  6. Allow the gloves to dry naturally and do not use any external heat source such as a radiator, hair dryer or the sun.
  7. As the gloves are drying, put them onto the hands of the wearer several times. This will help to stretch the leather and restore the shape of the gloves to the profile of the hands.
  8. If you decide to use a proprietary leather cleaner or conditioner, please read the product instructions carefully, and be sure the product you are using is suitable for your glove leather.
Handbags, Travel Bags & Briefcases

Handbags, Travel Bags & Briefcases

All our leather bags and business cases are designed to carry full loads of documents but we do not advise overfilling them - they may lose their shape and this can cause unnecessary strain on zips and other metal components. We do not recommend our briefcases are used to carry heavy laptops, unless otherwise stated.

Metallic Finish

Metallic Finish

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year.

All Aspinal products are ethically sourced and selected for their high quality and luxurious nature.

We strive to use only the finest quality materials to create our stunning accessories but please be aware that these products can be more delicate.

After the tanning process the skins are dyed and a special finish is applied. Every skin is individual and will have its own characteristics therefore you might notice a variation from product to product.

How to care for your Metallic Finish product:

Given the delicate production process you might notice variance in the finish and the finish may scratch over time. As with all leathers, the skins will age naturally so the print and finish may fade, or you may notice the base colour show through if the product becomes damaged.

To keep your bag and accessories looking its best, store in a box or dust bag when not using it and avoid water and prolonged exposure to harsh sunlight.

To make sure the finish stays looking as good as possible, please don't use any solvents or cleaning products on your metallic bag and accessories. The best way to clean it is with a soft and slightly damp cloth.

The finish can scratch, so try to avoid any contact with any abrasive surfaces. Aspinal of London cannot assume responsibility for the eventual deterioration and mishandling of the product.

We wish you years of enjoyment using our products and look forward to serving you in the future.

Michigan Soft Leather

Michigan Soft Leather

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year.

All Aspinal products are ethically sourced and selected for their high quality and luxurious nature. We strive to use only the finest quality materials to create our stunning accessories but please be aware that these products can be more delicate.

The natural characteristics of this leather enable you to see all the individual features present in each hide. As a result, the article will scratch more easily but this can be polished back with a soft dry cotton cloth and most importantly these characteristics enable the article to develop a natural patina over time.

How to care for your Michigan Soft Leather product:

As with all these types of leathers, the skins will age naturally, so the finish may fade, or you may notice colour transfer from and onto this leather. Therefore, we recommend you take extra care when wearing these products with other strong colours or dyed fabrics.

To keep your bag and accessories looking their best, store in a box or dust bag when not using them and avoid exposure to water and prolonged exposure to harsh sunlight.

The finish will scratch easily, so try to avoid any contact with any abrasive surfaces. To make sure the finish stays looking as good as possible, please don't use any solvents or cleaning products on your semi veg smooth bags and accessories.

The best way to clean your product is with a soft dry cotton cloth. Aspinal of London cannot assume responsibility for the eventual deterioration and mishandling of the product.

We wish you years of enjoyment using our products and look forward to serving you in the future.

Polish & Patent Leathers

Polish & Patent Leathers

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year. All Aspinal products are ethically sourced and selected for their high quality and luxurious nature.

After the tanning process the skins are dyed and the leather is treated with a PU high shine finish.

We strive to use only the finest quality materials to create our stunning accessories but please be aware that these products can be more delicate.

We wish you years of enjoyment using our products and look forward to serving you in the future.

How to care for your polish or patent leather product:

These finishes can be easily marked with finger prints & dust, however it is very easy to clean with a slightly damp cloth.

Avoid prolonged contact with any materials that may transfer their colour pigments onto the leather as it could be permanent (for example, magazines, other leathers, etc).

Protect your product from humidity and keep it away from direct sources of heat, such as radiators and the inside of cars in summer. Avoid prolonged exposure to harsh sunlight as the colour of your item may fade or yellow.

Avoid contact with toiletries & cosmetics.

The finish can scratch easily, so try to avoid contact with any abrasive surfaces. If you would like to shine your product and remove residues and marks only use specific patent leather cleaners and care products.

To keep your bag and accessories looking its best, store the item in the dust bag provided with your purchase.

Rubberised Finish

Rubberised Finish

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year, but please be aware that these products can be more delicate.

After the tanning process the skins are dyed and the leather has been treated with a rubberised finish. This innovative and hi-tech rubberisation system treats leather with a fine rubber coating, giving this natural material a rich matt finish, high-performance look and feel.

Therefore, every skin is individual and will have its own characteristics. With this finish you might notice the surface can show finger prints or collect dust sometimes however this leather is very easy to clean.

How to care for your Rubberised Finished product:

As with all leathers, the skins will age naturally so the finish may fade, or you may notice colour transfer onto this leather therefore we recommend you take extra care when wearing these products with other strong colours or dyed fabrics.

To keep your bag and accessories looking its best, store in a box or dust bag when not using it and avoid water and prolonged exposure to harsh sunlight.

To make sure the finish stays looking as good as possible, please don't use any solvents or cleaning products on your rubberised bags and accessories.

The best way to clean your product is with a soft and slightly damp cloth. The finish can scratch, so try to avoid any contact with any abrasive surfaces. Aspinal of London cannot assume responsibility for the eventual deterioration and mishandling of the product.

We wish you years of enjoyment using our products and look forward to serving you in the future.

Silk

Silk

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year, but please be aware that these products can be more delicate.

How to care for your Silk product:

As with other "finished" fabrics, the silk or any silk blends should not be worn for everyday use. The finish can snag, so try to avoid any contact with any abrasive surfaces.

It is typical of silk that, when dry cleaned, lightening or even darkening of the colour may occur, therefore we do recommend you follow the care label instruction.

We hope you understand Aspinal of London cannot assume responsibility for the eventual deterioration and mishandling of the product.

We wish you years of enjoyment using our products and look forward to serving you in the future.

Sterling Silver

Sterling Silver

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year.

All Aspinal products are ethically sourced and selected for their high quality and luxurious nature.

We strive to use only the finest quality materials to create our stunning accessories but please be aware that these products need a little care.

How to care for your Sterling Silver product:

We recommend that you store your item separately in its original box to prevent scratching against other items.

You should also avoid contact with household detergents and skin care products as these could cause tarnishing. Sterling silver, if not used frequently, will tarnish over time.

We suggest using a non-abrasive silver cloth to restore its original shine.

We wish you years of enjoyment using your products and look forward to serving you in the future.

Sterling Silver & Leather Pens

Sterling Silver & Leather Pens

Caring for your Aspinal of London Sterling Silver & Leather Pen:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year.

To take care of your pen please do not over tighten the cap, just gently screw it on until it stops.

Please do not put the cap on the end of the leather barrel, as it is not designed to do so, and will unbalance the pen when writing. It will also damage the leather on your pen.

We wish you years of enjoyment using our products and look forward to serving you in the future.

Suede & Nubuck

Suede & Nubuck

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all of our products against any fault of workmanship for up to one year

We will make any necessary repairs at our cost, providing your product has been used only in accordance with our suggested guidelines.

How to care for your suede and nubuck products:

All Aspinal materials are sourced for their exceptional quality and are tested extensively prior to sale.

However, the delicate material used on this product such as suede or nubuck may need extra attention and care to maintain it's quality.

It is possible that it may transfer colour onto lighter materials and similarly, avoid contact with any materials which may transfer their colour pigments on to the product.

These unique textures require that extra consideration when worn during inclement weather. Please keep your bag away from prolonged sunlight, heat and humidity.

Exposure to water, oil, makeup and permanent dyes can unfortunately stain suede and nubuck products.

In the event that your product does get wet or soiled use a suede brush to gently lift the nap and remove superficial dirt from the surface, allow damp spots to dry naturally.

Aspinal of London cannot assume responsibility for the eventual deterioration and mishandling of the product.

Always store your product in the felt pouch provided when not in use. We wish you years of enjoyment using our products and look forward to serving you in the future.

Velvet

Velvet

Caring for your Aspinal of London products:

Congratulations! You are now the proud owner of an Aspinal of London product.

We are pleased to guarantee all our products against any fault of workmanship for up to one year.

All Aspinal products are ethically sourced and selected for their high quality and luxurious nature.

We strive to use only the finest quality materials to create our stunning accessories but please be aware that these products can be more delicate.

How to care for your Velvet product:

Velvet is a delicate, luxury fabric and needs to be treated with care. Avoid high temperatures and prolonged exposure to light. Ensure the pile is smoothed into its natural direction.

Store in its felt bag ensuring it is not resting on anything else which could flatten or mark the pile.

As with other "finished" fabrics, Velvet is not intended for everyday use, as continual use will wear down the pile of the fabric and may cause patches.

Do not rub velvet in any direction. To clean, contact a specialist professional dry cleaner.

We wish you years of enjoyment using our products and look forward to serving you in the future.

Terms & Conditions
Terms & Conditions

Terms & Conditions

Please view all terms and conditions here

Promotional Codes
Why can't I add multiple promo codes to my basket?

Why can't I add multiple promo codes to my basket?

Unfortunately, only one promotional code can be used per transaction and cannot be used in conjuction with another.

All sale and outlet products are excluded from qualifying for any online promotional codes and their associated discounts. All offer codes apply to full price products only.

Online Sale & Outlet Products
Why can't I use a promotional code?

Why can't I use a promotional code?

Unfortunately, all sale and outlet products are excluded from qualifying for any online promotional codes and their associated discounts. All offer codes apply to full price products only.