Pen Refill

30 Day Money back Guarantee

In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund. Refunds are made for the product value only, cost of shipping and gift boxes will not be refunded.

All items must be returned within 30 days of delivery. For more information please click here.

Secure Ordering

Shopping with Aspinal of London online is completely safe and secure. We use a Thawte SSL encryption certificate that ensures the information sent between your computer and our server is kept private. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process. For more information on our certificate, please click on the Thwate certificate logo.

EXPRESS DELIVERY (Peace of Mind)

We use DHL courier service to deliver the majority of our customer parcels. For small parcels (up to the value of £50.00) such as wallets and passport covers we use Royal Mail Recorded Delivery Service. Please note this applies to delivery addresses in the UK only.

Orders received before 12.00 noon Mon-Fri are usually dispatched the same day. This does not include orders with personalisation which can take an additional 5 working days to complete. Please note that we are not open on Bank Holidays.

DHL and Royal Mail will deliver parcels to the mainland UK on a 1-2 day service. For more information on our shipping please click here.

During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, orders will be despatched within 2-3 working days.

Orders that require personalisation will require up to 10 processing days prior to despatch.