Customer Testimonials

Lord J. Rudge - December 2011
I would simply like to pass on my sincerest appreciation for the smooth and fast way in which my pre-Christmas order was handled. I received the item shortly after I had ordered it, wrapped perfectly and presented exceedingly well. It is a rarity in this day and age that such good customer service is delivered, especially during the Christmas period. Once again thank you very much and I wish you all a fantastic New Year.

Susan Gregory-Smith - December 2011
Just to say how hugely impressed I am with your service. I placed my order on the 1st Dec and was advised that personalisation might take an extra 5-7 days. I had an email to say it had been despatched on the 4th and it arrived on the 6th Dec.That has got to be the swiftest order ever been implemented. Thank you very much for your excellent service

Patricia Murray – November 2011
I just wanted to say how grateful I am for the exceptional service you gave me this week. The condolence book for my father's funeral arrived on the day you said it would and within the time slot. The book itself is perfect - high quality, tasteful and accurate. At such a stressful time the service I received and the advice and suggestions you gave me really helped - a total contrast to other companies I tried. Thank you once again.

Jennifer Ann Beal – October 2011
The album is beautiful, received in excellent condition and the lettering exact. The ordering and delivery procedure was executed excellently. I could easily check the whereabouts of the order throughout and the album arrived much quicker than I had expected when I originally ordered. I just wanted to send a note of appreciation for an excellent product and process. I would not hesitate to recommend your service. Well Done!

Isabel Paulus - September 2011
I recently received the wallet I ordered from you and I wanted to let you know how thrilled I am with it. The packaging, including the handwritten card is absolutely lovely and the personalisation on the wallet is perfect. Thank you very much, I wouldn't hesitate to recommend you to anyone.

Jackie Blake – September 2011
I would like to personally thank the young lady who helped me over the telephone to find a suitable give for my 83 year old father when my original choice was out of stock, she was a pleasure to talk to. My Dad's birthday was yesterday, he received his gift yesterday, engraved and beautifully presented. This was down to the efforts of your staff and the 'personal' touch which is rare these days. Thank you so much, my dad was thrilled with the gift. I have shopped with Aspinal online before several times, and will highly recommend you to all.

Nadine Allan – September 2011
I just wanted to let you know, the wallet and business card holder came in time for my fiance’s birthday and he loved them both!!!! Great communication, I will highly recommend your company, thanks.

Derek White - August 2011
I have received the Crystal and Silver Claret Jug and am absolutely delighted with it. 24hr delivery, superbly packaged, excellent value and a beautiful item. Many thanks.

Dominic Coull - August 2011
I rang your telephone order line this morning desperate to buy an Elizabeth Hurley Bag in Nude Patent, which I was informed has sold out and been discontinued on your website. A very helpful lady rang around your stores and located one for me in Manchester which I have now purchased. I just wanted to say that I was very impressed by her helpfulness and appreciate this level of service.

Thomas Hajos - July 2011
We received the shipment today. The packaging is great. Furthermore, the quality of your merchandise is second to none. You also provided superior service, for which I am grateful. Thank you very much.

Steve Ayers - June 2011
Thank you, the case arrived and is very impressive. This transaction was very quick and smooth, a real testament to the quality of your company and customer service. Thank you again.

Ian McArdle - June 2011
Very many thanks for processing this order so quickly, it is greatly appreciated! I shall make sure to tell friends and family about how helpful you have been at such short notice.

Dave Bacon - June 2011
I received my order this morning. Thank you so much, you have done me proud and I would like to thank you and your team for pulling the stops out to get the book to me so quickly. Many thanks I appreciate what your company have done for me and my colleagues.

Susan Young - June 2011
Fabulous! Thank you ever so much, its for my husband's 40th from our children so very important! I really appreciate your help and excellent service

Sarah Benedek - June 2011
I just wanted to thank you for my beautiful new baby album which arrived just an hour ago. What superb service, thank you so much. That was less than 48 hours, from order to delivery. The album is wonderful and the name looks superb. Thanks again.

Rizwana Khan - June 2011
I just wanted to say thank you for all your hard work to get my order just perfect, I am delighted with my wedding album. I am very impressed with the prompt dispatch and delivery. I am a very happy customer and would definitely use Aspinal again and also recommend you guys! You were all so professional in dealing with my order, kind and happy to help and you offered great customer service. I really appreciate the efforts of the whole Aspinal team.  Again, thank you very much and take care.

James Ward - May 2011
Just a quick note to say a huge thank you for getting my order out to me so rapidly!  My present arrived yesterday in perfect timing!   A huge, huge thank you. I really appreciate it. I will, no doubt, be ordering with you again. Best wishes.

Joan Wright - May 2011
I just received my order of the extra large bridle leather red journal and it is absolutely gorgeous. As is the gift box. Thank you for the promptness of filling my order. Thank you for all your help. Your product is even more beautiful than the picture shows.

Tim Cook - April 2011
This has been some of the nicest and most courteous customer service I have received. Brilliant, thank you.

Paul Jaffa – April 2011
I wanted to write to praise the exemplary service provided by your Customer Service Team when I called on Friday 15th to order an item for a present for a colleague who was leaving on Wednesday 20th April. I also ordered an initialed wallet for myself. Despite the longer lead time for the initialing your team rushed through both products which arrived at our office on Tuesday 19th in perfect order. The leaving present was beautifully wrapped and was a huge success. I would like to thank your Customer Service Team for their top quality service – so rarely seen these days – a real credit to the company. I will certainly use Aspinal again and have recommended your excellent website to numerous friends and colleagues.

Jo Greville – April 2011
I'm writing to say thank you so much for the beautiful photograph album just delivered to me. It is perfect in every way; the monogram is perfect and it is a truly beautiful gift for my daughter Tara's 21st birthday tomorrow. All I have to do now is fill it with wonderful memories for her! Thank you to you all.

Anne-Marie Hebden - April 2011
I would just like to let you know how pleased I am with the prompt service received from yourselves in respect of the above order. I initially spoke to a member of your staff and found him very helpful and polite. Once again, thank you.

Fiona Vaughan - April 2011
Many thanks for excellent service. My order placed on Friday afternoon arrived Saturday morning :-) beautifully packaged

Marissa Muccio, New Jersey USA - April 2011
I have just received the engraved leather scrapebook for my son's graduation from The Citadel. It is amazing! While I am not usually an emotional mother... I may cry! Thank you for what I am sure will be a true family treasure.

Penelope Kirk - April 2011
Just to let you know, I am delighted with my Business Card Wallet and I thank you for your courteous and efficient service.

Jennifer Farbrother – April 2011
I am writing to say thank you very much for the fantastic service you have shown me regarding my recent purchase. I rang yesterday to confirm the order with Aspinal but unfortunately I didn't get the name of the young lady I spoke to but she was extremely helpful and polite. My purchase has arrived today which I am grateful for as it's a Mother’s Day present.

Suzy Payne – April 2011
I just wanted to thank you for the lovely order I received in a very timely manner on Wednesday. The cufflinks and scarf were gifts for my father for his 50th birthday and he was very pleased with them indeed. The standard of service and care was exceptional and I was really impressed with the gift boxes as well; they really made the gifts special. I will certainly be shopping with you again in the future.

Ann-Kathrin Halvorsen - March 2011
Just wanted to write to let you know that the desk blotter I recently ordered arrived safely and was absolutely beautiful. I especially enjoyed the amount of care that obviously went into wrapping and packing the item. The whole experience of opening the box and unwrapping the desk blotter made me feel very special. Thank you very much.

Pauline Gillespie – March 2011
I have just received my order from Aspinal and had to send this e-mail to thank you all for coming up with the goods at such short notice. Your customer services team went out of their way to help with this and I would like to say a big thank you to everyone involved in packing & the warehouse for their efforts. It is for my Mothers special 80th birthday and after being let down by another company I can’t believe my luck. The gifts were packaged beautifully and you have made both me and my Mother very happy. I will definitely be a returning customer and will tell all my friends. Thank you so much!

Anna Phillips - March 2011
I still can’t quite believe it! Aspinal leather luggage tags ordered yesterday, to be gold block embossed with bespoke initials... arrived, gift boxed and stunning, TODAY!

Julia Illingworth - March 2011
I just wanted to let you know that I have received the Album this morning and it’s great. Thank you so much for sorting it all out for me. I hope to be able to spend some time this weekend filling it with pictures and making it the perfect record of my perfect day.

Tom Hubert - March 2011
I have received the address book and it is wonderful. I wanted to tell you that I am most satisfied with the entire sequence, and do appreciate the courtesy and level of service. I am sure that I will shop with Aspinal in the future, and will recommend your site to others when I can.

Teri Montague - March 2011
I just wanted to say a huge 'thank you' for getting the two sets of engraved silver cufflinks to me so quickly! The presentation boxes are beautiful, just what I'd hoped for, and I know the content will be very well received. Thank you once again, I really do appreciate your help.

Jamie King – February 2011
To all who were involved in the processing of my recent order I would like to say a huge thank you. The service that was provided was like nothing I have experienced before. If the companies that I deal with on a daily basis could work with half of the efficiency that you have displayed then my life would be a whole lot easier! Thank you again for all of your help, you made my girlfriend a very happy girl indeed!

Michael & Jeni Parsons - February 2011
Thank you very much for the bag which my wife is overjoyed to have received. We knew from previous purchases the quality of your products, but on this occasion we feel that you have exceeded even your own very high standards. Very many thanks.

Vivienne Poutney - January 2011
Many thanks for such excellent service and for such a wonderful product.

Alexander Boardall - January 2011
I was very pleased with the order on receipt, it looks amazing! A very well received present! I was also very impressed with the turnaround time so would like to thank you all for your help. I will be buying much more from you in the future.